Contact Us
Questions or comments? Our customer service and scientific support teams are available via phone or email during open business hours. See the list below for specific departments.
Customer Service Inquiries
Sanger Sequencing: [email protected]
NGS, Molecular Biology and Custom Projects: [email protected]
Whole Plasmid Sequencing: [email protected]
Bioinformatics: [email protected]
Quality Team: [email protected]
Clinical Testing and Services: [email protected]
Additional Contacts
Invoicing: [email protected]
Employment Opportunities: [email protected]
For all order-specific inquiries, please contact the designated team directly via email with your order number in the subject line and your query in the body of the email.
Locations
Main Offices and Laboratory
- Address: 35 Waltz Drive, Wheeling, IL 60090
- Hours: Mon-Fri 9:00AM - 5:00PM CT
- Phone: (847) 520-9162
- Toll-Free: (800) 557-2248
Germantown, Maryland Laboratory
- Address: 12321 Middlebrook Road, Suite 105, Germantown, Maryland 20874
- Hours: Mon-Fri 9:00AM - 5:00PM ET
- Phone: (847) 520-9162
- Toll-Free: (800) 557-2248